Let Unsubscribers choose which lists to leave after clicking unsubscribe

[JonathanG24]

A suggestion would be to display all lists when a person clicks unsubscribe and allow them a chance to choose which lists to remain on or select unsubscribe from all. Admins could ideally choose which ones to display on this screen so as to keep some of their lists private and others available to would-be unsubscribers who might be willing to stay if they could tailor their preferences.

[William_A · Accepted solution]

Hello @JonathanG24 ,

Using the Update Profile system, you can include this as an alternative link in your email footer, which contacts can select to update their list membership, based on the lists you make viewable and editable. If multiple list options are available in your UP form, those options will also appear on the unsubscription confirmation page, as an alternative for contacts that click the unsub link in the footer.

Remember that not all lists need to be included in the UP / unsub setup. Contacts will only be able to manipulate their list membership for the ones you've explicitly selected to be available, viewable options. Contacts will simply see those available lists' names on the UP form / unsub confirmation page, and be able to decide if they'd prefer one of those.

See also:

Unsubscribed contacts overview