Two questions about the "update profile" link in email footers:
1) When my contacts update their profiles, can I get a notification that they've done so? And/or why not include "profile updates" in the weekly unsubscribe/new contacts message I get from CC?
2) Presuming "no" the above question, can I export a log/report of changes to profiles that my contacts have made over the past week/month/yr?
Thanks in advance.
Hello @JohnI452 ,
Neither of these elements are available at this time.
When I export my contacts I can see a new column header called "Source name" where most of my contacts are labeled "added by you" but some are labeled "website sign-up form." Is it safe to presume that if I had had contacts use the "update profile" legacy landing page form, they would be marked as "update profile form" in this column too?
I since found the complete "contact sources" list...but I don't see the update profile form listed as a contact source. Any idea why?
Update Profile isn't a source at all, since it's meant for existing contacts - aka contacts that would've already been added via things like your uploads, an integration, a sign-up form, etc.
Thanks. I added a new contact to our account with email email@example.com, first name Joe, last name McTesting.
I imported a CSV file of the one contact into a new list called mcgonegal-testing. Then I sent an email to it from our account.
I logged into gmail and opened the email. I clicked "update profile" at the bottom of it and changed the email address in the update profile form to firstname.lastname@example.org...clicked save.
Back in my CC contacts dashboard for the list, I saw a new contact appear - same first name, same last name, new email address. Suddenly I had two contacts in that list.
Then I exported the list. Under "Source" for both contacts I see "added by you."
Not true! I didn't add a second contact to the list. The action by the recipient in question here of using the "update profile" form is what caused the contact to be added.
Why am I nagging you with this?
I have 117k contacts in my account. When I export them all I see 114k of them were source: "added by you." Presuming 1-50,000 of them, though, were in fact added by the recipients and not by me when they changed their email address via the "update profile" form, how am I to know which email addresses to update in my non-CC database?
There isn't an explicit Update Profile contact source available - meaning if the contact chose to create an entirely new email address through the UP form, it'd be treated the same as if you'd manually added it. If you want to troubleshoot this further, I'd recommend calling general support for live troubleshooting on your Update Profile sources. Ultimately however, they'd still be classified under added-by-you if they're using the UP form to add wholly new contacts to your dashboard.
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