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SuzanneS896
Participant

Library

I have dropped a photo into an email that came on its side. How do I turn it to be correct?

Thanks.

1 REPLY 1
William_D
Moderator

Hello @SuzanneS896 ,

 

Some devices will have an image saved with its metadata in a different orientation, resulting in the image appearing sideways when uploaded to a cloud or other browser-based service such as ours. Luckily it's easy to edit the image after uploading to be the correct rotation / orientation, using our image editor. If you're still seeing the original sideways version, even after making and saving the change, then your browser is likely experiencing a caching error that can be resolved by clearing its cache, exiting, and then re-opening.


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William D
Community & Social Media Support
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