Hi @DeanM180,
Thanks for reaching out in the Community! I would think that you should be able to
link a button in your email campaign to a live chat that is hosted on a website. I would definitely suggest checking with your live chat provider, to make sure a link coming in that way would properly initiate the chat.
If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!