Feb 28, 2022 8:52:13 AM
We are locking this post and ask for additional comments and votes be left on the open idea for the ability to indent text. Our Product team regularly reviews our Feedback boards more than our Get Help area. Though we do not have a time estimate if a feature like this will be available in the product, any updates will be posted there, not on this post. Voting and commenting on the linked post above helps to influence future product decisions and allows you to be notified of replies from our teams.
You took the words right out of my mouth. Two years later and we're still have to beg for basic functionality. And if one more person from CTCT chimes in and says, "We understand your concern and we've take this issue to the devs..." I will scream. C'mon guys. If you aren't going to add this feature just man up and tell us. Or maybe....just maybe...you can bring back HTML editing (and I'm not talking about Custom code) then some of us can do it for ourselves?
Still over two years and developers have not put in a feature to allow the MOST BASIC text editing function.
Seriously how hard is it to do this?
-- has this availability.
Even the Community Service support has it.
This is a joke.
Stop spending so much on your marketing budget for new customers and try and keep the new ones happy with basic functionality.
There is a solution. You can compose the body of your email elsewhere, using an HTML editor of your choice that does support paragraph indents, tables, and other features omitted from the "new" CC editor. You can use Outlook or Thunderbird or any of dozens of HTML editors. Then copy to your clipboard the resulting raw HTML code and follow these steps:
To go Campaigns, Create, Email, Custom Code, and it gives you an HTML editor. Paste your HTML code there. It works. You have to add the subject line and the bottom address info after hitting Continue.
Thanks SalP809 and that's not *really* a solution, though, because the problem is with the CC editor. It needs to function with these features. Yes, we could do much more with HTML if we were to code our whole email but for many of CC's users, the reason we use CC is for the UI and email editor. If I wanted to create every email in raw HTML I could but I don't want to. Now, if CC had an "insert HTML snippet" function so we could build our email in the editor but, much like adding a new text box, add a box with custom HTML instead, then yes that would be a solution. But that doesn't exist right now either.
SalP809 - if you saw how complicated my emails are, you would know that is NOT anywhere near a solution. It takes me long enough to compose and design them, let alone do it separately in an HTML editor. Thanks for your idea, but CC just needs to put this feature in.
We will update this thread if any updates are made! Thanks.
Has there even been an explanation or an excuse for why you are ignoring us? How many disgruntled people is the tipping point? Do we need a campaign? Is public outcry in the marketplace which affects your brand reputation the only means to motivate? Becasue asking has for sure amounted to ZERO action. Just placation. So I guess I should say ZERO MEANINGFUL action. This should not be hard. Are your developers incapable of it? I would think not. We could probably crowd source the code rewrites at this point. You keep saying you'll make it known to the developers. How about make it known to the comptroller, the treasurer, the CFO, the investors? Whoever is watching the bank accounts. Because someone pays the developers I assume and perhaps it's not yet considered to be having any impact on the money. "Meh. They won't leave over that." We won't? You don't expect people to leave after being ignored for 2 years over a simple and basic function found in the most elementary text editor? So do we have to all just leave for better services to get something put in that is basic? Like basic basic.
Also why am I marked a new member? I have been paying for ConstantContact since 2011. Hardly new here.
I apologize for any inconvenience from this feature not being available. There are many factors that are used to decide what is added to or updated in our product which can cause us to sometimes not have a timeline for when a feature will be available. Though this may be the case, as previously mentioned in this thread, we recommend adding underscores and changing the font color to match the background color. You can also copy and paste text that includes a tab from an external source (like Microsoft Word). Our editor will convert these tabs into non-breaking spaces that can be saved. Also, I don't see you being marked as a new customer here on the Community.
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