Lines on sent email....

Regular Participant

Lines on sent email....

So we have some line that are showing up on the sent emails. So far it's just this one. Everything looks fine in the browser/editor. Then you send and bam, lines. Any thoughts? FYI it's in Outlook. We've annotated the lines with blue circles.

messed up message.png

Top Answer
Caitlin_M
Administrator

Hello @Ja-NaeE. We do not have any other planned fixes or workarounds to provide as these lines are an issue within Outlook and this issue has affected us and many other email marketing providers. Microsoft is aware of the issue and our teams are closely watching for fixes that are made available. If any are made available, our product teams will take advantage of them and make any necessary updates. I certainly understand how important it is for your email to display properly for your contacts and I'm sorry that we do not have any updates at this time.


38 REPLIES 38

Oops, just saw the change background color workaround, so I did that and that's acceptable, thanks. (Although it would be nice to go back to using outer backgrounds one day.)

Occasional Participant

Have there been ANY other fixes other than this workaround? I've combined as many modules as I can, but the photo placement limitations lead to the module breaks. That didn't make a difference in the sent email. A large majority of our clients are using outlook 365 and our emails need to function in that environment. I would appreciate it if ya'll would actually fix the issue vs. me having to change my entire design and layout in order for it to look professional.

Hello @Ja-NaeE. We do not have any other planned fixes or workarounds to provide as these lines are an issue within Outlook and this issue has affected us and many other email marketing providers. Microsoft is aware of the issue and our teams are closely watching for fixes that are made available. If any are made available, our product teams will take advantage of them and make any necessary updates. I certainly understand how important it is for your email to display properly for your contacts and I'm sorry that we do not have any updates at this time.


Caitlin M.
Community Manager
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Another year has gone by and still no fix for this issue it appears.  This has been going on a long time now. I have not been able to find a work around for this issue.

Is there an update?

Hello @CKSAtlanta ,

 

Thank you for reaching out about this. This is a widespread bug with Microsoft Outlook that affects all emails, not just Constant Contact. Microsoft is aware of the issue and we're closely watching for fixes that are made available. If any are made available, we will take advantage of them. At this time though there have been no updates. 


Amber_L
Community & Social Media Support

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Member

There is another closed thread on this issue; https://community.constantcontact.com/t5/Need-help-with-something-else/Lines-on-sent-email/td-p/3014... but Support seem to have helped with it. 

 

I am having the same problem and I've moved about the images/ blocks, and if I get rid of one line another seems to appear elsewhere. 

 

Hope someone can help!

Hi @AshKey,

 

We're very sorry to hear that lines are appearing in your email campaign as well. We are tracking this in customer accounts and our engineers are working as quickly as possible to get it resolved! We do know that this seems to be happening with email marketing templates from all email marketing companies. Nevertheless, in some cases, combining multiple blocks into one block will reduce the number of lines. Another workaround would be to match the Outer Background color of your email campaign with the Inner Background color. In your email campaign, click Design to change the background colors:

 

2018-02-06_13-28-30.png

 

 


Nichelle M
Community & Social Media Support

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Is there any resolution on this issue yet? I am still getting lines and making the inside and outside of the email the same colour does not work for my emails. 

Hello @AshKey,

 

Thank you for your response!

 

We are happy to look into this issue for you. Would you kindly send and email to social_support(at)constantcontact(dot)com with your username and a reference to this post?

 

Thank you!

-Curtis P
Community & Social Media Support

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Occasional Participant

I am also getting lines in my emails. Very frustrating. I have contacted support about this issue on multiple occasions. I have tried troubleshooting about every way imaginable. I have matched background and inner colors and continue to get the same results. Hoping you can find a solution soon or we will have to find a different means of generating our company newsletter. FRUSTRATING! At this point I would not recommend your service to anyone.

Hey @HeicoCG,

 

Thank you for reaching out to us! I apologize that this issue keeps persisting no matter the troubleshooting you try. Just for the sake of troubleshooting, are you able to see if the issue persists on another computer or device? Thank you so much for your time! 

 

Desi_B
Community & Social Media Support

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Occasional Participant

Yes, we have tested this on numerous devices, not just 1 computer. Lines do not display on android devices. But consistently show when viewed with outlook. Our organization all uses windows 365 and outlook for our email. So this continues to be an issue.

Hi @HeicoCG 

 

Thank you for following up with these details. We have added this information to the ticket created under your account to track this experience. This is however something that only affects Outlook. At this time lines appearing in Outlook 2016 and Outlook 2019 and Office 365 is something we are still troubleshooting with the help of Microsoft. This is a widespread bug with Microsoft Outlook that affects all emails, not just Constant Contact. In the meantime, another workaround we can suggest is dragging a block like a divider next to the affected block to create a new column. Once this column is created add all the affected blocks to one column. You will then delete the block/divider in the other column, so that the content is back to one column. Please let us know if this helps!


Frankie.P
Community & Social Media Support

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I see that this thread started in 2018!!! This issue has still not been resolved, as of yet? I still see random lines on my emails that I do not see in constant contact when building. Or, even in my previes screen. PLEASE FIX THIS! 

We are also experiencing this issue. It is extremely troubling when we are trying to finalize an email for our CEO. Please help us resolve this issue as soon as possible. thank, Lara

Hello @CarolC188,

 

Thank you for your feedback! We will submit it over to our engineers and this will be resolved eventually. Thanks! 


Zoe H.
Community & Social Media Support

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Occasional Participant

It appears this has been going on for a while. I too am getting these black lines to appear randomly. It also appears when I match the background.

SanJoseLibrary_0-1598913428919.png

 

Hello @SanJoseLibrary ,

 

Thank you for letting us know that you're still experiencing that even with the workarounds. I will be sure to track that in your account so that you can be notified when there is a resolution to it. 


Amber_L
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.