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Lines on sent email....

Top Answer
Caitlin_M
Administrator

Hello @Ja-NaeE. We do not have any other planned fixes or workarounds to provide as these lines are an issue within Outlook and this issue has affected us and many other email marketing providers. Microsoft is aware of the issue and our teams are closely watching for fixes that are made available. If any are made available, our product teams will take advantage of them and make any necessary updates. I certainly understand how important it is for your email to display properly for your contacts and I'm sorry that we do not have any updates at this time.


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Lines between modules on test email

Hi, we are having the same problem on our email. (We are using Outlook as a part of our Microsoft Office Professional Plus 2016) package.

 

I've tried moving modules, deleting them and re-adding them, cloning ones without the line and nothing works.

 

The only thing I notice is the line moves location when I add additional modules, so it's not the module itself that is causing the problem. For example, when I have four copies of the Cherokee module, the line appears under second Cherokee and fourth Cherokee, but when I have three copies of the Cherokee module, the line appears under second Cherokee and the Chickasaw module. But it is not universally below the Chickasaw module.

 

ConstantContactSupport.png

 

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Re: Lines between modules on test email

Oops, just saw the change background color workaround, so I did that and that's acceptable, thanks. (Although it would be nice to go back to using outer backgrounds one day.)

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Member

Re: Lines on sent email....

Have there been ANY other fixes other than this workaround? I've combined as many modules as I can, but the photo placement limitations lead to the module breaks. That didn't make a difference in the sent email. A large majority of our clients are using outlook 365 and our emails need to function in that environment. I would appreciate it if ya'll would actually fix the issue vs. me having to change my entire design and layout in order for it to look professional.

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Administrator

Re: Lines on sent email....

Hello @Ja-NaeE. We do not have any other planned fixes or workarounds to provide as these lines are an issue within Outlook and this issue has affected us and many other email marketing providers. Microsoft is aware of the issue and our teams are closely watching for fixes that are made available. If any are made available, our product teams will take advantage of them and make any necessary updates. I certainly understand how important it is for your email to display properly for your contacts and I'm sorry that we do not have any updates at this time.


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Member

Re: Lines on sent email....

Another year has gone by and still no fix for this issue it appears.  This has been going on a long time now. I have not been able to find a work around for this issue.

Is there an update?

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Employee

Re: Lines on sent email....

Hello @CKSAtlanta ,

 

Thank you for reaching out about this. This is a widespread bug with Microsoft Outlook that affects all emails, not just Constant Contact. Microsoft is aware of the issue and we're closely watching for fixes that are made available. If any are made available, we will take advantage of them. At this time though there have been no updates. 


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Advisor

Lines on email

There is another closed thread on this issue; https://community.constantcontact.com/t5/Need-help-with-something-else/Lines-on-sent-email/td-p/3014... but Support seem to have helped with it. 

 

I am having the same problem and I've moved about the images/ blocks, and if I get rid of one line another seems to appear elsewhere. 

 

Hope someone can help!

Tags (2)
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Employee

Re: Lines on email

Hi @AshKey,

 

We're very sorry to hear that lines are appearing in your email campaign as well. We are tracking this in customer accounts and our engineers are working as quickly as possible to get it resolved! We do know that this seems to be happening with email marketing templates from all email marketing companies. Nevertheless, in some cases, combining multiple blocks into one block will reduce the number of lines. Another workaround would be to match the Outer Background color of your email campaign with the Inner Background color. In your email campaign, click Design to change the background colors:

 

2018-02-06_13-28-30.png

 

 


Nichelle M
Community & Social Media Support

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Occasional Advisor

Re: Lines on email

Is there any resolution on this issue yet? I am still getting lines and making the inside and outside of the email the same colour does not work for my emails. 

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Employee

Re: Lines on email

Hello @AshKey,

 

Thank you for your response!

 

We are happy to look into this issue for you. Would you kindly send and email to social_support(at)constantcontact(dot)com with your username and a reference to this post?

 

Thank you!

-Curtis P
Community & Social Media Support

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