Linking an email address

KellyK6689
Occasional Participant

I am just trying to create a link to an email address but when I test out the message, I get an error - "The specified procedure could not be found." 

 

This should be an easy link to create...the link looks like: mailto: and the email address... What is wrong? 

7 REPLIES 7
William_A
Moderator

Hello @KellyK6689 ,

 

Make sure you're setting up the link correctly when constructing your email. You're not going to be doing the webpage option and typing out "matilto:," you're going to be explicitly selecting the email option for linking.


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William A
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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AnnetteK08
Member

The same thing is happening to me. I know how to enter the links - we send notices out daily, but I keep getting that error message whenever I try to do an email address. I even deleted and retried, but it still does not work.  I cheked a different email blast that a coworker sent out earlier today and the same thing happens.

Hello @AnnetteK08 ,

 

Is the issue occurring when you're actually inserting the mailto: link, or when you're attempting to open it in your email program? If it's an issue occurring in your email program, that's indicating the email program isn't working correctly with the mailto: link. When I checked your account, and test sent several of your emails, all the mailto: links I tested opened a new email to compose as expected.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

It's happening when I attempt to open it in Outlook. Nothing has changed that I am aware of, so I'm not sure why I am getting the message. I did reach out to my coworker to see if is is happening on his end, as well, but have not yet heard back. Just thought it was odd.

My apologies - my coworker just replied and it is working fine for him. I did have a non-related computer issue that was resolved yesterday by our IT folks - perhaps that has affecting my settings somehow. I will reach out to them about it. Thank you for your quick reply, btw. Greatly appreciate it!

We're happy to hear the issue was resolved (or will be shortly), but if you still need more assistance please don't hesitate to reply back to this thread!


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
KellyK6689
Occasional Participant

It was an issue with my computer or my Outlook; it wasn't Constant Contact. Annette, I hope you got your problem resolved also! Thanks, Nick, for your help. My IT fixed my Outlook, I am good to go now.  

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