Links not working

JoshS59567
Participant

Test email works fine all the URL links open fine, but when I send it out it stops working after about 9 clicks on links. Very frustrating, not sure the issue but need to be fixed ASAP. Please help with any advice 

1 REPLY 1
William_A
Moderator

Hello @JoshS59567 ,

 

Can you elaborate on your issue at all? Are you saying that you clicked the same exact link nine times in your copy after sending it live?

 

If that's the case, are you sure your network security or some other security element isn't suppressing that action? Opening the same tracking link multiple times in a short period of time from a single device can look suspicious to some basic browser, VPN, and other security program protocols. 

 

Otherwise, I'm not really seeing anything that's matching up with what you're describing. You just sent your email in the past hour, so the system is still receiving a stream of click and open reports over time. The most up-to-date by-the-second info is going to be when you look at the actual drilldown lists for each individual report type (clicks, opens, etc.) or for specific link performances.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article