Links on Campaign page

HowardP99
Participant

The links to past emails on the campaign page don't work. https://app.constantcontact.com/pages/campaigns/view/list  account.... (this is his graphic designer writing)

3 REPLIES 3
William_A
Moderator

Hello @HowardP99 ,

 

Can you elaborate at all on your issue? Are you encountering a specific error you can provide a screencap or the wording for? The link you provided is just the generic link for someone to view the campaign page of an account they're already logged into. 


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William A
Community & Social Media Support
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E_Chien
Occasional Participant

Hello William,

We are having a similar issue on our account. When I click on previous campaigns on the campaign page, the reporting page does not open, and nothing happens. It often takes refreshing the Campaigns page once or twice for the links to campaigns to work. There is a similar issue with the "Copy" option for existing campaigns - it shows that the button was clicked, but nothing happens. This issue first appeared two or three weeks ago.

Hello @E_Chien ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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