The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Lists not Populating

Highlighted
Member

Lists not Populating

When I try to add a contact to Lists, I am able to scroll down only as far as lists that begin with the letter "D". It doesn't happen all the time but it happens often enough to be annoying. I just rebooted too. I don't understand why it doesn't show me all my lists.

Lists showing only to letter D names.JPG

1 REPLY 1
Highlighted
Moderator

Re: Lists not Populating

Hi @EvelynC2622 

 

Thank you for providing this screenshot! It has definitely helped us to understand exactly what is happening. This experiencing is something we are troubleshooting further. Is this happening in more than one browser? Cases where customers are unable to view all lists, there are a few workarounds that have worked in the meantime. These workarounds include: exiting and re-entering the contact, marking a list that is not appearing as a favorite, or even selecting ALL lists to be added.

 

Using the star option will mark your list as a favorite on the main contacts page. This will make that list appear at the top of the selections in an individual contact. While applying all lists will show all checked lists in your contact's selection box.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured