Live Chat ? does it actually exist

Participant

Live Chat ? does it actually exist

Trialling the product trying to find out about a couple of features so click live chat ...... opens box with links to phone numbers and its unclear whether chat service or not - header says its available
5 REPLIES 5
Employee

Hello @SteveM775

 

I am sorry to hear that the Live Chat button was not working for you.  Our chat support team is available only during the week at the hours listed here.  If you attempted to reach out to the team around the time you posted, the link would not have worked due to the timing.  

 

If you have any questions, feel free to post them here, or try chatting or calling during our regular business hours.  

Thanks for the response - dont you think it would've been easier if it said that in the pop up window?

You're welcome. Thanks for this feedback, we will pass it alongon your behalf!

 

Have a good weekend. 

Hannah M.
Community and Social Media Support

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Consulting & Training

Live chat is a bait and switch. 

Hi there @JillW656 

 

I'm really sorry to hear you feel that way about our live chat support. We'd love to hear feedback from you on how you think we could have improve improved this experience, or how we can improve your next experience. 


Brigitte P
Community & Social Media Support

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