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Long time account somehow deleted?

JESSEW446
Participant

Long time account somehow deleted?

I went in today to send a newsletter and apparently my account has been deleted! I've been a customer for a long time and this amazes me. My last newsletter sent in August.  I think it may be because my credit card renewed and I need to update the info but CC doesn't even recognize me and forces me to setup a new account? Seriously? This is what, 30 days, and now I have lost my mailing list formatted newsletters and all historical content? Please tell me this is a simple mistake as I have no email warnings, etc of anything wrong.

1 REPLY 1
William_D
Moderator

Hello @JESSEW446 ,

 

Could you please reply to the automated @ mention email with the username of the affected account? That way we can look it up in our system.


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William D
Community & Social Media Support
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