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Longer texts from Constant Contact library loading on a mobile device

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SteveH0123
Participant

Longer texts from Constant Contact library loading on a mobile device

A longer text (about three paragraphs) from my Constant Contact library is not loading on my recipients' phones but is loading on the desktop.  Can anyone advise how to use longer texts in the library for better mobile reading?

1 ACCEPTED SOLUTION
Frankie_P
Moderator

Hi @SteveH0123 

 

Thank you for reaching out to the Community about your email campaign! I have taken a look at your account and can see you were originally uploading a word document into your library. Is this the text you are speaking of? If so, it's important to mention not all mobile devices may have the capability to open a word document on it. Because of this I would suggest saving your word document as a PDF instead. PDF documents in an email will open in a separate tab through their internet browser. You will also have the option of creating an image version of the PDF that can then be inserted into an email and easily viewed.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Frankie_P
Moderator

Hi @SteveH0123 

 

Thank you for reaching out to the Community about your email campaign! I have taken a look at your account and can see you were originally uploading a word document into your library. Is this the text you are speaking of? If so, it's important to mention not all mobile devices may have the capability to open a word document on it. Because of this I would suggest saving your word document as a PDF instead. PDF documents in an email will open in a separate tab through their internet browser. You will also have the option of creating an image version of the PDF that can then be inserted into an email and easily viewed.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post