Just re-registered a group of 18, then Abandoned as they're paying by check. Customer sent me screenshot of rsvp'ing these same 18 yesterday. They aren't showing under Abandoned. I send a couple VIP customers to Abandoned so I can manually register. Where are these now going, if at all?
Thank you for bringing your question to the Community!
When you have "pay by check" as a payment option for your event and someone selects that when filling out the registration form, they will be listed as registered but their payment will be pending. The abandoned status is reserved for folks who begin to fill out the registration form then leave before finishing.
You can find these people by going into the event. One you are in, click "View/Manage Registrants". This will show you people who have registered or abandoned registration, paid or still have not paid. You can change registration and payment status on this page as well. Please Click Here for more information on that.
I sure do hope that this helps but please let us know if you have additional questions. Thank you for using Constant Contact, have a great day!
I understand what "Pay by Check" is. No, we don't want to accept checks for our events at the door. People no-show with no recourse for non-payment. Paying in advance gives them a stake in attending the event.
For a very few, they can create the rsvp, go to the Payment portion and then Abandon. There was only 1 Abandoned rsvp for the 051718 Prof Dev Day although I and my customer rsvp'd for 18 in two separate Abandoned rsvps. They never appeared in the Abandoned folder when viewing registrations. I often use the Abandoned section for these VIP members. It just did not work for this event. If my customer hadn't created a screen shot of her rsvp, we'd never been prepared for an additional 18 guests or payment.
The 'abandoned' status is only applied when someone actually completes the form. If they fill it out, and then close the window without attempting to go to the payment page, then their information is not submitted to us in any manner. In this case, the person registering must have closed their registration web-page before they hit the payment screen, since they knew they were not going to make a payment there. If you do not want the payment option for check to be visible to everyone, then I would suggest either adding a promo-code that you only share with VIP members, or creating a separate registration page with check options, and only share that secondary registration with the VIPs.
I've just sent you proof that the customer AND myself both were in the Payment window before Abandoning. The forms were completed and in the Payment window. They didn't make an error, nor did I. I'm just saying that there is a system glitch in capturing the Abandoned registrations.
With an event that's open to the public, those Abandoned rsvps are a signal that the customer balked at paying with a cc online. I've always been able to salvage those sales by seeing their Abandoned registration and calling to discuss how we can retain their business. This customer last week did not want to put $1800 in credit card charges on their business card. I don't need VIP registries, we just need the system to work as it has for many years.
I apologize your event is not showing these contacts as abandoned even though they have made it to this payment window. This is something we definitely would like to look into further for you! Please email us at social_support(at)constantcontact(dot)com with your username, the name of the registrant, the date/time they got to this payment window, the browser they were working in, and a reference to this post. Once we get these details we can continue our troubleshooting.
We apologize for the confusion but there was an error in the previous reply that we have corrected. Please send an email with your user name and a reference to this post to social_support(at)constantcontact(dot)com and we will be happy to further assist you with your event!
The previous reply had an error in it and was updated with the correct email address. The address social_support(at)constantcontact(dot)com is the correct one to respond to. We apologize for the confusion!