MSO-365 Bounces

[BLFUSA.Org_Prayer-Praise]

Dear Sir, We are having a lot of issues with a lot of clients who are using MS Office 365 not receiving campaign mail. My main business e-mail is w/ MSO365 and we are seeing e-mail going to quarantine consistently. When we do the spam test in building the e-mail within Constant Contact it show no issues, however MSO365 shows on header analysis a 3-5 rating and MS-Forefront security routes it to quarantine. (If you'd like the complete headers for analysis, let us know.) Thoughts??? Please Advise. CC Account: PrayerPraise@BLFUSA.org

[Melissa_M]

Hi there!

I can definitely help you understand your bounces. Unfortunately if the emails bouncing have a company domain their server might be blocking the mailings from coming in. I would check out this FAQ about deliverability and see if that helps explain the situation a little more. If after reading that you still have additional questions please let me know and I'll do my very best to assist!

[DonnaC436]

All of our yahoo emails are getting bounced -- including my husband's. Is this a common problem? How can we change it? **Removed By Moderator**

[Ian_W]

@DonnaC436 

I apologize for any inconvenience. I have taken a look into your account and notice that fortunately, many of our Yahoo contacts are receiving our emails! I do however, see that a few specific ones are bouncing back. They happen to be on our Global block list, and happen to have been for quite some time. 

At this time, I can remove 5 from our Global Block list and will gladly do so. Going forward, if you notice that any Yahoo email addresses continue to bounce, let us know and we can assist you further at that time. Your husband's email will be one of the 5 I am removing today so he should be just fine receiving campaigns going forward.

If you have any questions going forward, please don't hesitate to reach out!

Best,

Ian W

[DonnaC436]

Thanks, Ian!  Mystery solved!

[Clique_Marketing]

Can you define the Global block list.
How her husband would be on it and then how easily your removing the 5 if they are currently being blocked?

Thanks

[Marissa_R]

Hey @Clique_Marketing 

Our Global Block List is a setting within our system where we can check the sending status of a contact. We also have the ability on our end to alter this setting. 

[Clique_Marketing]

Hi,

I understand the hold list concept very well at this point.

Sorry if I wasn't clear, I was asking about what criteria was used to unblock the 5 email addresses?

[Hannah_M]

Hi Tony,

Thanks for clarifying. Although I can't tell you much about the internal tool we use, when looking into this type of bounce we look into the history of the email address in question (to see if they ever opened your emails!), and then check out when it was added to global block (In this case, the majority of the addresses have been there for a while) and if it was because of the repeated bounce. The internal tool we use also tells us if the contact requested the block, in which case we couldn't remove them for you.

Hope this helps,

[MariaT489]

I can see that constant contact is NOT getting through to gmail inboxes. I specifically asked my sales rep about this and he assured me that constant contact has a great relationship with gmail and google and that it would not be an issue. That is why I upgraded.

[Hannah_M]

Hi @MariaT489

I'm sorry for this frustration. We do have a great sending reputation with lots of different email clients. Gmail emails can be tricky because the user might see the emails going into a different tab than they normally check . Gmail is set up with a tab format. These tabs include "Primary", "Social", "Promotions" etc. You can request that users move your email from promotions to their primary tab so that it shows there everytime if this is the problem.

If you don't think this is the issue can you check to see if these contacts are bouncing? This may give us more insight as to why they are not getting your emails! Here is a list of common bounce types for you to compare.

[Clique_Marketing]

Set up a fresh GMAIL account and go with all the defaults.

Add yourself to one of the lists and resend the email.  This way you can test it with out including anyone else.

Where did it end up?  That's what your users who have default set will see.

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