Maintaining valid email addresses

[KentP45]

I have two lists primary email list and alternate email list. I have numerous instances where the alternate email is the one people open. So I try and delete the alternate email record and copy and replace it over the primary. Every time Ive tried this twice - the system will not accept it. Says the record already exists. I figured it might be a timing thing where constant contact updates the master deletes every 24 hours. But I tried updating the record 10 days after I deleted same error. Any advice here?

[William_A]

Hello @KentP45 ,

If the contacts card is Compliance-locked to its current email address, you're unlikely to be able to update it. I'd advise simply deleting the one you don't want to keep, and adjust list memberships as needed.

[KentP45]

Can you send a screen shot of where I would toggle the compliance lock as I can not find that setting

[William_A]

It's not a setting, it's something that is triggered internally based on a myriad of factors associated with the contact's card coding.

[KentP45]

No - this didn’t answer. I called support and they said a technical specialist would respond. I have a common use case and can’t understand why the change is not accepted