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Managing, removing, and preventing bounced emails

PeoplesYoga
Participant
‎12-23-2021 01:08 AM
‎12-23-2021 01:08 AM

My  bounce rate recently (last 3 mailings) went from an average of 6% to 69%.  All bounces had "blocked" as the reason.  Any ideas what's going on?

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1 REPLY 1
William_A
Moderator
Moderator
‎12-23-2021 10:46 AM
‎12-23-2021 10:46 AM

Hello @PeoplesYoga ,

 

Typically when there's such a dramatic increase in bounces, especially a specific one like blocked, there's either an issue with the authentication or something external. If you have your own domain for your organization, I'd recommend switching to self-authentication to see if that will resolve your deliverability issue. Otherwise, I'd strongly recommend reaching out to our Deliverability team for further, specialized assistance.


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William A
Community & Social Media Support
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