Manually Unsubscribing a Contact

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Manually Unsubscribing a Contact

I've followed the instructions in the help to manually change the permission status on a contact from Permission to Send to Unsubscribe. That pop-up doesn't appear to work. It doesn't change the status of the contact, so I can't manually unsubscribe this contact.

Re: Manually Unsubscribing a Contact

Hi @PetButler! I'm sorry that you're having trouble unsubscribing your contact. I did see you found our FAQ. Did you make sure to click the blue Save button after selecting "Unsubscribed"? Doing this will make that the contact status be updated correctly.

Caitlin M.
Community & Social Media Support

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