Manually resubscribe a contact

[JasonW2]

I sent the resubscribe email to two different contacts and both are claiming to never have received it. Is there any other way to resubscribe a contact who accidentally unsubscribed? 

[William_A]

Hello @JasonW2 ,

The easiest method for a contact to resubscribe to you, would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these two processes is followed.