Manually resubscribe a contact

CindyC453
Participant

Manually resubscribe a contact

I have tried to resubscibe contacts and they are still not subscribed. Now what?

1 REPLY 1
William_D
Moderator

If you've submitted the manual resubscribe confirmation email to the contact, and they're either not receiving it or they can't get the link to work due to a connectivity error, then there's still a couple options available. 

 

The easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.