Manually resubscribe a contact

ShiraB97
Participant

Manually resubscribe a contact

We are a congregation with many elderly members. Sometimes they "unsubscribe" accidentally. When someone calls to complain that they have not been receiving notices about services, I will send them a resubscribe letter. 
But sometimes they do not understand that they need to respond to this email, and simply delete it -- or they leave it for later, and then they cannot find it. These are elderly people who do not find it easy to use email under the best of circumstances!

I have received three calls this year from members who want me to send them another resubscribe letter -- but Constant Contact will not let me send it again.
What can I do to help them resubscribe?

1 REPLY 1
William_D
Moderator

Hello @ShiraB97 ,

 

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


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William D
Community & Social Media Support
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