Manually resubscribe a contact

MainAccount
Participant

Manually resubscribe a contact

A member reported they weren't receiving our emails and when I went into Constant Contact to enter the email address it said they had unsubscribed. I followed the instructions to send them the email to resubscribe. When I put their email address into the search bar it said their were no matches. And yet it saw that email address when I had tried to add it.

I've looked in the unsubscribed members list and that doesn't show them either. 

I've not had this happen before  when looking for unsubscribed members.

1 REPLY 1
William_D
Moderator

Hello @MainAccount ,

 

Based on your search parameters, were you entering their full email address or only part of it?


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William D
Community & Social Media Support
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