Hello @FirstNameL10623 ,
For Compliance contacts' have to resubscribed to you on an individual basis. If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.
If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.
Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.
Thank you for your reply.
I understand that the easiest way is to use the sign up form to resubscribe them.
However, if I am using the signup form, I will not be able to send them as a group listing because they have already unsubscribed. We are unable to send content/landing page to unsubcribers.
I'm not sure I understand what you're saying here. The contact themselves should be resubscribing through your forms, since the whole point is that they themselves are consenting to receiving the emails again. If the unsubscribed contact resubscribes to you through a sign up form you've created and hosted somewhere (previous email, website, social media page, etc.), then they'll have re-consented to receiving the emails again.
If you are the one doing the resubscribing for the contact, you need to either send them the resubscription email, or you need to get an explicit email from the contact, then reach out to our Delivery team.
For more details on these processes, please refer to the links in my earlier message.
"Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - WillSee Article
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - CaitlinSee Article
"Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - NickSee Article