Manually resubscribe a contact

[BKSHARE]

Hello --

We need to resubscribe a contact from our list. She isn't sure if she has received a resubscribe email since it has been so long (years). 

We were wondering if you could manually resend it to her.

Her email is . Please let me know if this is reasonable and when you send her a new resubscribe email.

Thank you so much!

[William_A · Accepted solution]

Hello @BKSHARE ,

Please don't post contacts' information on this public forum. 

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.