Merging contacts together

SOLVED
Go to solution

I added an individual email address to a specific group contact list but the person was already in our contacts with a different email address and requested I change the one email address previously associated with her name to the one that I added to that specific group contact list. Is there a way to merge them at all? When I go to try and put that email into her contact  it says it can't because that email is already in the system. 

1 ACCEPTED SOLUTION
William_A
Moderator

Hello @GoodShepherdLutheranChurch ,

 

Depending on what Compliance elements have already been applied to the existing contact, you may not be able to change edit the email address. The easiest method to go about this, would be to simply upload the new email address as a fresh, new contact, with the accompanying contact info associated via the type/paste multiple or file upload methods. Make sure the "new" contact is being added to the appropriate lists during the upload, then delete the old one.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

1 REPLY 1
William_A
Moderator

Hello @GoodShepherdLutheranChurch ,

 

Depending on what Compliance elements have already been applied to the existing contact, you may not be able to change edit the email address. The easiest method to go about this, would be to simply upload the new email address as a fresh, new contact, with the accompanying contact info associated via the type/paste multiple or file upload methods. Make sure the "new" contact is being added to the appropriate lists during the upload, then delete the old one.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article