Hey community, it looks like Office 365 Safelinks is flagging Constant Contact Blast Links as Malicious as shown in the picture, I was hoping we could come together and get Microsoft or Constant Contact to get Microsoft to remove Constant Contact from the global domain blocklist, supposedly per a Microsoft rep "as long as constant contact supplies Microsoft with the information they request it should be removed pretty quickly."
Has this been solved yet?
I checked your account and can confirm that you will be notified when this is completely resolved. Thanks for your patience!
We are experiencing the same issue and have been for a few days. Multiple users have emailed us with screenshots of the links. It CERTAINLY has to do with the tracking link, because whenever we have disabled tracking in our emails, our users don't experience the same issues. In reading about ATP, it may have to do with the fact that the tracking service is altering the original, safe links. We know this because when we send our links through normal email providers, our users have no problems opening them.
Please add us to the list to be notified when this is resolved.
Hey @JordanM562 and @VillagesNews,
Thank you for reaching out to us! You both will be notified when the issue is resolved. We appreciate your patience.
Has this been fixed? I still have not received notification that it has.
The issue has been fixed and notifications are being sent out! If your email is not the contact email on the account we cannot guarantee you will receive a notification.
Let us know if you have any further questions regarding this issue.
Our most recent campaigns also had this issue. Please advise when issue is resolved with MS.
Please notify us when this is resolved. I did another test today and didn't get the warning, so perhaps it is? Here's hoping - thanks!
Thanks for checking in about this! We are currently working on a resolution and you will be notified via email when it has been completely resolved. We appreciate your patience!
Has this issue been resolved? Please provide an update.
Our IT dept worked with directly with Microsoft and whitelisted www.constantcontact.com in their Advanced Threats detection. The "Mail to" and "from" there is no longer be blocked.
Hope this helps!
Our organization did this as well but it's more of a work-a-round. The 'r20.rs6.net' URL has been referenced in phishing emails in the past and we'd prefer to not leave it permanently white-listed.
@MikeF4652 and @innercityarts,
Thank you for reaching out to us! You have both been added to the list for follow up when this has been resolved, so that you don't have to implement a workaround permanently. Thank you both for your patience.
Could I also be added to the notification list? Thanks.
You have been added to be notified when this is resolved. Thank you so much for your patience!
We are also having this issue. Please add me to contact list to be notified when corrected. Thank you.
Certainly! I have added you to be notified when this is resolved. Please let us know if there is anything else we can do for you.
I'm sorry to hear that you are still experiencing this issue. We are interested in getting more details about your individual experience to be sure that everything is working correctly. Would you kindly send us an email with your username and some recent examples of this happening? You can send your email to social_support(at)constantcontact(dot)com.
It sounds as though the issue is supposed to be resolved? I have yet to receive any communication stating so.
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - WillSee Article
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - CaitlinSee Article
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - NickSee Article