Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

Regular Participant

Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

Hey community, it looks like Office 365 Safelinks is flagging Constant Contact Blast Links as Malicious as shown in the picture, I was hoping we could come together and get Microsoft or Constant Contact to get Microsoft to remove Constant Contact from the global domain blocklist, supposedly per a Microsoft rep  "as long as constant contact supplies Microsoft with the information they request it should be removed pretty quickly." 

 

Safelinks BlockSafelinks Block

54 REPLIES 54
Regular Participant

Has this been solved yet? 

Hi @NSULaw,

 

I checked your account and can confirm that you will be notified when this is completely resolved. Thanks for your patience!

 


Nichelle M
Community & Social Media Support

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We are experiencing the same issue and have been for a few days. Multiple users have emailed us with screenshots of the links. It CERTAINLY has to do with the tracking link, because whenever we have disabled tracking in our emails, our users don't experience the same issues. In reading about ATP, it may have to do with the fact that the tracking service is altering the original, safe links. We know this because when we send our links through normal email providers, our users have no problems opening them. 

 

Please add us to the list to be notified when this is resolved.

Hey @JordanM562 and @VillagesNews,

 

Thank you for reaching out to us! You both will be notified when the issue is resolved. We appreciate your patience.

 

Desi_B
Community & Social Media Support

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Occasional Participant

Has this been fixed? I still have not received notification that it has.

Hello @KimberlyD268,

 

The issue has been fixed and notifications are being sent out! If your email is not the contact email on the account we cannot guarantee you will receive a notification.

 

Let us know if you have any further questions regarding this issue.

Sarah_K
Community & Social Media Support

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Our most recent campaigns also had this issue.  Please advise when issue is resolved with MS.

Occasional Participant

Please notify us when this is resolved.  I did another test today and didn't get the warning, so perhaps it is?  Here's hoping - thanks!

Hello everyone, 

We received an updated on this issue and wanted to make sure that we kept everyone on this thread up to date on the latest information. We have been working with Office 365 and have confirmed they have made some changes on their side to resolve this problem for our mutual customers.  If you are still seeing this issue, it will likely be resolved very soon
 
Our teams are still keeping track of any additional reports, so if you are still experiencing issues please let us know. Also, please note if you have requested a notification when this is resolved, that is still currently pending. We will wait until we are confident that this has been completely resolved and the update is available to all of our customers. We thank you for your patience while our teams continue to work on this. 


Hi @DaveP2371,

 

Thanks for checking in about this! We are currently working on a resolution and you will be notified via email when it has been completely resolved. We appreciate your patience!

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Has this issue been resolved? Please provide an update. 

Our IT dept worked with directly with Microsoft and whitelisted www.constantcontact.com in their Advanced Threats detection. The "Mail to" and  "from" there is no longer be blocked.

Hope this helps!

Kind regards,

Leslie

Our organization did this as well but it's more of a work-a-round. The 'r20.rs6.net' URL has been referenced in phishing emails in the past and we'd prefer to not leave it permanently white-listed. 

@MikeF4652 and @innercityarts,

 

Thank you for reaching out to us! You have both been added to the list for follow up when this has been resolved, so that you don't have to implement a workaround permanently. Thank you both for your patience.


Amber_L
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Could I also be added to the notification list? Thanks.

Hi @CynthiaO60

 

You have been added to be notified when this is resolved. Thank you so much for your patience!

 

Sarah_K
Community & Social Media Support

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We are also having this issue. Please add me to contact list to be notified when corrected. Thank you.

Hello @GaryBreitbart,

 

Certainly! I have added you to be notified when this is resolved. Please let us know if there is anything else we can do for you. 


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Frequent Participant

At least 18 days and counting.  Unacceptable.

Hello @PaulC20,

 

I'm sorry to hear that you are still experiencing this issue. We are interested in getting more details about your individual experience to be sure that everything is working correctly. Would you kindly send us an email with your username and some recent examples of this happening? You can send your email to social_support(at)constantcontact(dot)com.

 

Thank you,

 

-Curtis P
Community & Social Media Support

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Regular Participant

It sounds as though the issue is supposed to be resolved? I have yet to receive any communication stating so.