Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

[LeeAssociatesHouston]

Hey community, it looks like Office 365 Safelinks is flagging Constant Contact Blast Links as Malicious as shown in the picture, I was hoping we could come together and get Microsoft or Constant Contact to get Microsoft to remove Constant Contact from the global domain blocklist, supposedly per a Microsoft rep  "as long as constant contact supplies Microsoft with the information they request it should be removed pretty quickly." 

Safelinks Block

[KimberlyD268]

Has this been fixed? I still have not received notification that it has.

[Sarah_K]

Hello @KimberlyD268,

The issue has been fixed and notifications are being sent out! If your email is not the contact email on the account we cannot guarantee you will receive a notification.

Let us know if you have any further questions regarding this issue.

[JordanM562]

Our most recent campaigns also had this issue.  Please advise when issue is resolved with MS.

[DaveP2371]

Please notify us when this is resolved.  I did another test today and didn't get the warning, so perhaps it is?  Here's hoping - thanks!

[Samantha_O]

Hello everyone, 

We received an updated on this issue and wanted to make sure that we kept everyone on this thread up to date on the latest information. We have been working with Office 365 and have confirmed they have made some changes on their side to resolve this problem for our mutual customers.  If you are still seeing this issue, it will likely be resolved very soon. 

Our teams are still keeping track of any additional reports, so if you are still experiencing issues please let us know. Also, please note if you have requested a notification when this is resolved, that is still currently pending. We will wait until we are confident that this has been completely resolved and the update is available to all of our customers. We thank you for your patience while our teams continue to work on this. 

[Nichelle_M]

Hi @DaveP2371,

Thanks for checking in about this! We are currently working on a resolution and you will be notified via email when it has been completely resolved. We appreciate your patience!

[innercityarts]

Has this issue been resolved? Please provide an update. 

[SchneiderElectric]

Our IT dept worked with directly with Microsoft and whitelisted www.constantcontact.com in their Advanced Threats detection. The "Mail to" and  "from" there is no longer be blocked.

Hope this helps!

Kind regards,

Leslie

[MikeF4652]

Our organization did this as well but it's more of a work-a-round. The 'r20.rs6.net' URL has been referenced in phishing emails in the past and we'd prefer to not leave it permanently white-listed. 

[Amber_L]

@MikeF4652 and @innercityarts,

Thank you for reaching out to us! You have both been added to the list for follow up when this has been resolved, so that you don't have to implement a workaround permanently. Thank you both for your patience.

[CynthiaO60]

Could I also be added to the notification list? Thanks.

[Sarah_K]

Hi @CynthiaO60

You have been added to be notified when this is resolved. Thank you so much for your patience!

[GaryBreitbart]

We are also having this issue. Please add me to contact list to be notified when corrected. Thank you.

[Amber_L]

Hello @GaryBreitbart,

Certainly! I have added you to be notified when this is resolved. Please let us know if there is anything else we can do for you. 

[PaulC20]

At least 18 days and counting.  Unacceptable.

[Curtis_P]

Hello @PaulC20,

I'm sorry to hear that you are still experiencing this issue. We are interested in getting more details about your individual experience to be sure that everything is working correctly. Would you kindly send us an email with your username and some recent examples of this happening? You can send your email to social_support(at)constantcontact(dot)com.

Thank you,

[MikeF4652]

It sounds as though the issue is supposed to be resolved? I have yet to receive any communication stating so.

[Desi_B]

Hey @MikeF4652,

Welcome back to the Community! Thank you for reaching out to us! We will look into what happened with the email notification regarding the issue being resolved. Are you still experiencing these issues? If so, please send us an email with more information at Social_Support(at)constantcontact(dot)com.

Please let us know if you have any further questions.

[GarrettR848]

CC needs to provide their ticket number they have with Microsoft so I can attach my ticket to it.  Microsoft is saying it's ATP (Advanced Threat Protection) settings to me, which CC emails should not be triggering ATP.  I can make guesses as to what's going on, but I'll leave the speculation out.

[NSULaw]

Thanks - we're having to send emails out with no links. We add the instructions to RSVP please copy this URL into your browser.

[Adrienne_B]

Hi @LeeAssociatesHouston

Thank you for reaching out to the Constant Contact Community. I hope your weekend is going well! 

I'm sorry you are running into the issue with malicious links in Office 365. We are aware of the issue and have reached out to Microsoft for more information on what we should do to correct it. It sounds like you have already reported the issue to Microsoft but we have found that doing this expedites the process of getting everything fixed. If you haven't reported the issue, you can do so here. I will also request that our team reach out to you when the issue is resolved. In the meantime, if there is anything else we can do for you please let us know.

Thank you for choosing Constant Contact. Have a great weekend.

[NickF9]

We're having the same problem. We have cancelled emails this week, in fear of a client clicking a link that Office says is malicious. I spoke with your support on Monday and was given no timeline for when this will be fixed.

This is completely unacceptable! Please fix ASAP.

We are actively looking for a Constant Contact replacement.

[PaulC20]

The way Constant Contact has handled this is unacceptable.  We sent out our most important survey of the year even though CC already knew about the issue at least two days prior and didn't let their customers know.  And still no resolution.

We'll be looking at alternatives to Constant Contact.

[SchneiderElectric]

We are experiencing this issue, as well. I will reach out to Microsoft to let them know. Please keep me up to date on any information or actions to take regarding resolving this issue.

Kind regards,

Leslie

[SchneiderElectric]

I was not able to successfully report this issue to Microsoft. The link you provided required a specific URL. The interface would not accept the one I provided. The interface also wanted a .CAB file uploaded which I could not provide.

Please advise ASAP what we need to do to resolve this issue.