Thank you for reaching out to the Community! What mobile device are you using? Is this the most updated version of our app? Contact lists appearing empty in our mobile app is an experience we are continuing to look into, so these are helpful details to have. In the meantime, as a workaround we suggest viewing and managing your contacts through a desktop. I apologize for an inconvenience this may cause!
This just changed last night -
other than using the desktop instead, should I un-install then re-install the APP?
I don't want to lose any data.
That's a great question! Un-installing and re-installing the mobile app or even making sure it has been updated are troubleshooting steps we see many users take. Are you able to see your contacts in the app after doing this? It's also important to note though you may not see these contacts through our mobile app, they are not lost. They are still available in your account when viewed on a desktop.
I cannot thank you enough for your patience as we troubleshooted this experience. With that said I wanted to update you that this has since been resolved. You should be able to view your contacts through our Mobile App as designed. Please let us know if there is anything else we can assist within your account.
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