Missing Navigation/Menu Bar

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Occasional Participant

Missing Navigation/Menu Bar

Am I the only one that is missing the navigation that used to be at the very top of the screen after you log into Constant Contact?  The bar has the following menu items; Contacts, Campaigns, Reporting, List Growth Tools, Library.  The bar now only appears once I am editing a campaign, rather than just being there on every screen like it was in the previous UI version.  Think the bar is only not appearing on the "Campaigns" screen and since CC opens on the Campaigns screen as default this is why it's no showing when I sign in.

 

Any help would be appreciated.

 

Thanks

1 ACCEPTED SOLUTION
Employee

Hello @SimonL59,

 

I'm sorry that the navigation bar was missing in your account. It looks like you were experiencing an issue in our system caused when an account does not have a specific country set in the account for the address. I was able to fix this for you, so you should now be able to access the navigation bar from all pages. Based on the information in your account, I set the country as United Kingdom. You can always edit this address by visiting the My Settings page.

Jonathan Rich
Community & Social Media Support

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33 REPLIES 33
Real Estate

Can't see where else to put this at the moment, but a couple of things that are immediately noticeable:

 

1.  When editing a campaign, when I scroll down the email the 'Colors & Fonts/Blocks' buttons on the left become partially hidden behind the new menu at the top making it difficult to click on them unless I scroll back up to the top.

 

2. When in Reporting the top menu disappears altogether, meaning I have to hit the Back Button to go back to the previous screen before I can select where I want to go.

Hello @KarenP24318

 

Thank you for bringing these issues to our attention. These are both issues that our engineering team has become aware of and are working to resolve. If you would like to be notified when these two issues are resolved, please let me know and I can set that up for you. 

 

Please feel free to post about any other issues that you run into here in the Community, or you can reach out to our support team here as well

 

Participant

The menu across the top of the page keeps disappearing. What's up?

Hello @TanyaM5. I'm sorry that our navigation bar keeps disappearing on you! I went into your account and wasn't able to replicate the issue but we have had some reports of this happening to our customers. Was this happening on any particular pages when you were working in your account? Also, if you reload the page, does the navigation bar come back?


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi, I haven't used the system for a while, and now I can't find any menus to control my account!

 

I'm just being presented with a "senior citizen with bad eyesight" start page with LARGE ICONS AND FONTS to manage  or create a campaign, but no top menu....

 

HELP!!

 

Skjermbilde 2016-10-14 09.33.16.jpg

Hello @LarsH3. I apologize that you weren't able to see the navigation bar. I did update a setting on our side and you should now be able to see the navigation bar the next time you log in to your account. Let us know if you have any more trouble with not being able to see the navigation bar.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Employee

Hello @SimonL59,

 

I'm sorry that the navigation bar was missing in your account. It looks like you were experiencing an issue in our system caused when an account does not have a specific country set in the account for the address. I was able to fix this for you, so you should now be able to access the navigation bar from all pages. Based on the information in your account, I set the country as United Kingdom. You can always edit this address by visiting the My Settings page.

Jonathan Rich
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

Occasional Participant

Thanks Jonathan!  Annoyed that it was something so simple in the end, this thing has been bothering me for months!

 

Thanks again!

Hello @SimonL59,

 

You're very welcome! I'm so sorry it was an issue for that long. But, I'm glad it's fixed for you.

Jonathan Rich
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Regular Participant

I am having the same problem and I am in Ireland. How do I fix this? 

 

Thanks,

Fergal.

Hello @finley. My apologies that you did not have the navigation bar in your account. I have corrected the issue on my side and you should now have the bar in your account! You may have log out and log back in in order to see this.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi, I have the same issue, navigation bar missing. I'm in Australia. Can you please fix mine also?

Thank you

 

Jon

Hello @JonL64. Sorry about the delay in our response! I was able to update a setting on our side and you should now be able to see the navigation bar the next time you log into your account. Please let us know if you have any more questions.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Great, Thank you. Thats much better!

Rgds Jon

Happy to hear! Please let us know if you have any other questions or concerns!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

I'm experiencing the same issue on my account.  Can you work your magic on the back end to remedy?

 

 

Hello @MichellePayette,

 

I have corrected the issue for your account. You might need to log out and back in for the change to take effect. Please let me know if I can assist you with anything else!


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

We have the same problem. Can you correct it for us as well please.

 

Strange as it was OK until last week.

Hi @MarkJ2597

 

I apologize your navigation bar wasn't showing in your account for you! We were able to change some settings on our side to help with this. Please log back in and see if your navigation bar is showing now. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi

 

I have the same problem. Can you look into this?