Missing Navigation/Menu Bar

SOLVED
Go to solution
Occasional Participant

Missing Navigation/Menu Bar

Am I the only one that is missing the navigation that used to be at the very top of the screen after you log into Constant Contact?  The bar has the following menu items; Contacts, Campaigns, Reporting, List Growth Tools, Library.  The bar now only appears once I am editing a campaign, rather than just being there on every screen like it was in the previous UI version.  Think the bar is only not appearing on the "Campaigns" screen and since CC opens on the Campaigns screen as default this is why it's no showing when I sign in.

 

Any help would be appreciated.

 

Thanks

1 ACCEPTED SOLUTION
Employee

Hello @SimonL59,

 

I'm sorry that the navigation bar was missing in your account. It looks like you were experiencing an issue in our system caused when an account does not have a specific country set in the account for the address. I was able to fix this for you, so you should now be able to access the navigation bar from all pages. Based on the information in your account, I set the country as United Kingdom. You can always edit this address by visiting the My Settings page.

Jonathan Rich
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

31 REPLIES 31

Hello @LarsH2. So sorry that you weren't seeing the navigation bar in your account! I just adjusted a setting on our side and you should now be able to see the navigation bar next time you log in.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Frequent Participant

Whenever I start creating campaign or schedule one I lose the headers, meaning the only way I can get back to the main menu is by typing in the constantcontact.com url, which obviously means I have to log in all over again

 

Is this a glitch or just been overlooked?

 

Using Google Chrome on windows pc

Hello @DAEEurope,

 

Thank you for bringing this to our attention. I'm sorry for any inconvenience it may have caused. I took a look at your account and was able to change a setting that should improve the user experience for you. Please let me know if the navigation bar disappears again and we can look into it further. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Hi, I'm getting the same issue, navigation bar missing on majority of pages. Can you please fix mine also?

Thank you

Helen

Hello @HelenR3! I'm sorry that this was happening to you. I have updated a setting on our side and you should be able to see the navigation bar across all pages in your account. You may have to log out of the account and log back in to see this update.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi CC!

 

We've been using your platform for several years now, and up until recently had no issues with the NAV bar.

Now it disappears on most pages.. I've looking at our account settings, and the location was already inputted. So not sure what the fix is?

Can you have a look at both of our accounts please?

 

Edit: Removed by Moderator

 

Thanks,

Anton

Hello @VanessaL46,

 

Welcome back to the community!  I took a look at both of those accounts, and I saw the error as well.  I did also see that the address was fully filled out, but I went ahead and removed, and re-added the address, and it seems to have fixed the issue in both cases.  If you keep having a problem, definitely let us know.  For future reference though, it's best to avoid sharing personal information, like your email, or username, on an open forum.  If you need share that with us, then feel free to send our team an email at socialsupport(at)constantcontact(dot)com.

 


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi, I have the same issue of missing menu bar on my account.

 

I'm at Brazil, please can you fix it?

 

What kind of problem is this that you guys have to work manually on each account that have this problem?

 

Hi @LeonardoK

 

I took a look at your account and was not able to replicate the same experience you'er having with your menu bar. This is something our upper level of support is currently looking into. In the mean time, I was able to update settings on our side to help. I would suggest logging log back in and see if your navigation bar is showing now. Let us know if this setting changed worked for you!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

From Canada here.

Menu was here for week or so and then disappeared this morning.


Id appreciate if this can be fixed.

Thanks 

Hi @ITITrucker. We are investigating a few reports today of the navigation bar not appearing in accounts. It looks like this might be browser-specific. If you are able to, please log out using this URL and then log back in and you should be able to see the navigation bar appear. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.