Missing Partner Console "Accounts" Tab Workaround?

BillG22600
Regular Participant

Since this is obviously an ongoing issue for Constant Contact, surely there HAS to be a workaround. Right? 

7 REPLIES 7
BillG22600
Regular Participant

If not, can we PLEASE get access to the old console until Constant Contact gets it figured out? This is truly unacceptable.

William_A
Moderator

Hello @BillG22600 ,

 

The issue from a couple weeks ago should've been resolved, so it's possible there's another source causing an issue with the Accounts tab not showing in your particular account. Our Tier 2 team is going to look into your particular partner account setup further, to see if they can narrow down the issue for it. They should be following up within the next 4 business days, after they've had a chance to investigate. 

 

In the meantime you should be able to access that page and your child accounts with the following URL: https://app.constantcontact.com/pages/bpconsole/base/home

 

This URL will only be accessible if you're logged into your Partner parent account. If you have further questions or issues regarding that direct link, I'd advise calling or emailing the Partner team directly. 


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William A
Community & Social Media Support
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BillG22600
Regular Participant

I found that link on someone else's post. It doesn't work.

BillG22600
Regular Participant

It just takes me to my default login page.

BillG22600
Regular Participant

There HAS to be a workaround. You can't just take away the old console and pray the new accounts tab is working for everyone. This should have been extensively tested prior to doing that.

It has less to do with the switch (as the partner console has been changed for several months at this point), and more to do with something affecting your particular partner account / setup, based on what the Tier 2 agent I spoke with was seeing during our initial testing and investigation. As I said, they'll have an update for you within the next 4 business days. 

 

As mentioned in my previous post, if you have further questions or issues regarding that direct link, I'd advise calling or emailing the Partner team directly. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
BillG22600
Regular Participant

I did because not having access for 4 business days is not an option.

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