Missing graphics for some recipients

CellucomGroup
Regular Participant

Missing graphics for some recipients

Is anyone else all of a sudden not seeing graphics in CC sent emails?  Last Thursday we had 3 (maybe more) employees all using different OS and outlooks just stop being able to see the graphics of our company emails from CC.  We've googled and looked at security settings and enabled features, etc.  Can't seem to figure out why suddenly some stopped being able to view graphics. 

Anyone else experiencing this?

Has CC changed some settings?

Any advice on what to look for?

 

help!  I have no idea if any of my 3000+ customers are also experiencing this from our emails.

 

:)Audrey

Top Answer
Kyle_R
Administrator

Hi everyone,

 

Just a quick update on this; we've been investigating the issue with our cloud host to identify the root cause and see what solutions are available on our end to get this resolved. As more updates become available we will post them here. 

 

In the meantime, we just wanted to summarize some of the workaround provided in this thread for anyone just finding it:

  • Here is a workaround for a setting change that can be done in Outlook 2010, 2013, 2016, and 2019.
  • Here is a different workaround that can be used in the above versions of Outlook and Outlook 365.
  • As previously mentioned, you can also change the image URL's used in an email to start with HTTP instead of HTTPS. I'll paste the steps Kara previously listed below:

For each image that is not showing:

 

  • Click to open the image as if you were going to change it
  • Right click on the image
  • Copy image address
  • Go to the Image URL tab
  • Paste the URL
  • Remove the "s" from the https, leaving the image as http
  • Preview the image and insert it.
  • Repeat for all images
  • Test to outlook client

46 REPLIES 46
MarleneU27
Real Estate

Hello,

 

Since the updates changed on March 10th, I have had to create brand new blasts for our buildings. I have noticed that when the eblasts get sent out, photos do not appear/load on the recipient's end in their inbox. I did a send test to myself & photos are not appearing. There is a small red x in a box and it says "The linked image cannot be displayed. the file may have been removed, renamed, or deleted. Verify that the link points to the correct file and location." This has never happened to me before. Any input as to why and how I can fix this? Thanks!! 

Kyle_R
Administrator

Hi everyone,

 

Just a quick update on this; we've been investigating the issue with our cloud host to identify the root cause and see what solutions are available on our end to get this resolved. As more updates become available we will post them here. 

 

In the meantime, we just wanted to summarize some of the workaround provided in this thread for anyone just finding it:

  • Here is a workaround for a setting change that can be done in Outlook 2010, 2013, 2016, and 2019.
  • Here is a different workaround that can be used in the above versions of Outlook and Outlook 365.
  • As previously mentioned, you can also change the image URL's used in an email to start with HTTP instead of HTTPS. I'll paste the steps Kara previously listed below:

For each image that is not showing:

 

  • Click to open the image as if you were going to change it
  • Right click on the image
  • Copy image address
  • Go to the Image URL tab
  • Paste the URL
  • Remove the "s" from the https, leaving the image as http
  • Preview the image and insert it.
  • Repeat for all images
  • Test to outlook client

Has there been any update? I'm still experiencing this issue.

Hello @LoriP74 , Thank you for checking in on the issue. I am sorry your images not displaying as you expect. Unfortunately there has been no update or change in the situation.

At this time the same workarounds are being suggested:

  • Here is a workaround for a setting change that can be done in Outlook 2010, 2013, 2016, and 2019.
  • Here is a different workaround that can be used in the above versions of Outlook and Outlook 365.
  • As previously mentioned, you can also change the image URL's used in an email to start with HTTP instead of HTTPS. I'll paste the steps Kara previously listed below:

For each image that is not showing:

 

  • Click to open the image as if you were going to change it
  • Right click on the image
  • Copy image address
  • Go to the Image URL tab
  • Paste the URL
  • Remove the "s" from the https, leaving the image as http
  • Preview the image and insert it.
  • Repeat for all images
  • Test to outlook client


Mary S.
Community & Social Media Support

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BethH43106
Occasional Participant

This thread is incredibly informative, but one thing we noticed was that when we changed all the URLs the photo quality was greatly diminished. Is there a way to prevent or improve this in our future contacts?

 

Additionally, do you think there will be a solution to this problem any time soon?