Is anyone else all of a sudden not seeing graphics in CC sent emails? Last Thursday we had 3 (maybe more) employees all using different OS and outlooks just stop being able to see the graphics of our company emails from CC. We've googled and looked at security settings and enabled features, etc. Can't seem to figure out why suddenly some stopped being able to view graphics.
Anyone else experiencing this?
Has CC changed some settings?
Any advice on what to look for?
help! I have no idea if any of my 3000+ customers are also experiencing this from our emails.
Mar 30, 2021 9:41:55 AM
Just a quick update on this; we've been investigating the issue with our cloud host to identify the root cause and see what solutions are available on our end to get this resolved. As more updates become available we will post them here.
In the meantime, we just wanted to summarize some of the workaround provided in this thread for anyone just finding it:
For each image that is not showing:
Out of the blue, our outlook users were unable to view the photos and logos in our email. I brought up the issue in a chat and I was told that it was an issue on your end and that you were working on the issue. It has been 4 days with no update on the issue. When I went back on the chat i was told that there is a work around solution, (one that doesn't work for me), and that there is nothing else you can do.
I would really like to be contacted in regards to this issue.
When I send a test email campaign from Constant Contact to my Outlook email address, the images do not show up. A red "X" appears with the following verbiage "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location."
The images not showing up is a recent occurrence. They show up on our web-based Outlook program, but not when the test email campaign is sent directly to my desktop Outlook. I have checked the Trust Center Settings, I have made sure CC is on my Safe List. Any help would be greatly appreciated. Thank you!
We are experiencing the same thing. 3 people in my office all of a sudden (I just posted a question too). We are all on different OS too. We also send out a company daily newsletter via CC and we three do not see the graphics on those too - so it's not just test emails. Curiously its even with forwarded CC emails...
Waiting for others answers advice. I will continue to search the posted questions. This just started for us (I think) last week.....Thursday i think - cant remember exactly. But I cannot even view older emails from before that correctly either. I've checked
Our company is experiencing the exact same problem. Would really appreciate a fix for this. We're using the workaround but it is a pain.
Hello @JulieP7 ,
Your previous cases have already been tracked for the issue, and submitted to the engineers for further review and follow-up when they have an update. Have you had a chance to look into Microsoft's article on the subject?
....look in to Microsoft's article? I'm sorry but What will that do? That article has absolutely no useful information for this issue that is clearly on your end. Is there any sort of update William?
So regarding the issue you're having with Outlook, you aren't seeing the iconography or messaging posted in Microsoft's article?
I have been using images to send emails for long time and recently it is no longer displaying the image on the email... I usually just "copy" and change the image, i tried to create a brand new template but it still did not display the image!!
What if it's not a blocked images or security issue? We are suddenly experiencing the same issues...but I have check security and safe sender issues. 3 (not all) people in my office suddenly cannot see CC graphics....says the images are deleted or missing links. All different OS's.
YES! No images with any emails sent through CC.....but Outlook client only. From what I can see, images are appearing in other clients. Very strange but I am glad I am not alone!
When I send test emails to myself (MSOutlook) the images are not appearing.
When I pull up that same email on our web-based Outlook (Office365) they appear.
When I forward that same email campaign the images appear on the receivers end.
I just received an email campaign from another company using Constant Contact and the images did not appear using MSOutlook but did appear on our web-based Outlook (Office365).
I was going to send an email today to our 10000+ subscribers but I will wait now! This is not about blocked images or security. I've spent all day trying to solve what has to be a CC issue! At least I hope it is. This is the exact message I see where every image should be:
"The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location"
Barb: Thank you for your findings as well. Very helpful indeed!
So I just finished a chat session with CC support (almost an hour). Bottom line, it is an issue on their end - apparently only with Outlook. Here is a work around for images within your media library: https://www.screencast.com/t/8BBPwmQG.
But until this is fixed, other CC stock images will not appear (ie: social media icons, cc logo at very bottom, etc).
I was told they are working on it and that I will receive an email once it's fixed.
Thanks for reaching out to the Community with this question! GaryD675 has the correct answer and workaround, so I am here to provide a bit of background.
We recently did a security upgrade on our end to TLS 1.3, but not all versions of outlook have done the same. While we are waiting for Outlook to catch up, there may be some instances of images not displaying correctly. We are currently tracking this issue, and will do everything we can to get it resolved.
For each image that is not showing:
Hi Kara. Thank you very much for your reply and explanation. It is certainly nice to have the issue confirmed. Is there a work around for the CC stock images like the social media icons? Can I ask what you mean by "While we are waiting for Outlook to catch up"? We still have lots of subscribers on Windows 7 with older email clients like Outlook 2010 & 2013 which are no longer receiving updates. Also I'm not even sure Windows 7 supports TLS 1.3 does it? Thanks again!
Once a stock image is uploaded to your Constant Contact library a URL is created for it just like images uploaded from your computer, so the same workaround will apply.
I apologize, I should have not said "While we are waiting for Outlook to catch up" because I honestly don't know what their plans are for the older versions of outlook. I did find this article
Microsoft TLS 1.3 Support Reference from January 2020 which may give you some more information.