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Mobile Display on iPhone X

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Mobile Display on iPhone X

Just sent a test to several users with various generations of iPhones and Android users. The mobile view came up fine on androids and older iPhone models but came in distorted on iPhone X and iPhone XR. Is there any way to remedy this as the mobile preview does not reflect what iPhone Xs are experiencing.

 

Thanks!

1 REPLY 1
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Employee

Re: Mobile Display on iPhone X

hey there @Providence_High511

 

I'm sorry to hear you're experiencing some difficulties with the mobile display of your emails. I think it's fantastic that you are checking to make sure your email is presented correctly among various devices.

 

We would love to help assist in troubleshooting here but we will need some more information on exactly what is going on. Would you possibly be able to provide screenshots of the distorted areas within the email? Also, what is the name of the email you are working on when experiencing this?

 

Please provide this information to us by emailing  social_support(at)constantcontact(dot)com with a reference to this post.


Brigitte P
Community & Social Media Support

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