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Mobile Images not Consistant

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Retail

Mobile Images not Consistant

I just sent two test emails to my phone from a mobile-responsive template, and the graphics in the first email looks like it would if viewed on a desktop (and the images resized themselves incorrectly, btw), and the second email stacked the images the way I expected it to.  How do I know which way my customers are going to see it?

 

I'm viewing it with Yahoo's email.

 

CC Screenshot 1.jpgCC Screenshot 2.jpg

Thank you

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Employee

Re: Mobile Images not Consistant

Hello @StaceyW6,

 

Thank you for reaching out to us. I can definitely understand how important it is to know exactly what your recipients will see. Thank you for reaching out about your campaign. I apologize for any confusion there may be with the way your images are resizing on a mobile device. I took a look and was able to replicate what you are describing. Because our templates are mobile responsive, this is actually functioning as designed. Our templates are designed to resize and display full width on a mobile device. Although the icons in your original email were resized to appear smaller, if they are uploaded at a large size they will display larger on a mobile device. To have the images display the way you would like them to, your icons would have to be resized outside of our program to have a smaller width and reuploaded into your account. Please let us know if there is anything else we can assist with. Have a great day!

Tiago_R
Community & Social Media Support

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Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing

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1 REPLY 1
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Employee

Re: Mobile Images not Consistant

Hello @StaceyW6,

 

Thank you for reaching out to us. I can definitely understand how important it is to know exactly what your recipients will see. Thank you for reaching out about your campaign. I apologize for any confusion there may be with the way your images are resizing on a mobile device. I took a look and was able to replicate what you are describing. Because our templates are mobile responsive, this is actually functioning as designed. Our templates are designed to resize and display full width on a mobile device. Although the icons in your original email were resized to appear smaller, if they are uploaded at a large size they will display larger on a mobile device. To have the images display the way you would like them to, your icons would have to be resized outside of our program to have a smaller width and reuploaded into your account. Please let us know if there is anything else we can assist with. Have a great day!

Tiago_R
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing

View solution in original post

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