I just sent two test emails to my phone from a mobile-responsive template, and the graphics in the first email looks like it would if viewed on a desktop (and the images resized themselves incorrectly, btw), and the second email stacked the images the way I expected it to. How do I know which way my customers are going to see it?
I'm viewing it with Yahoo's email.
Thank you
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Hello @StaceyW6,
Thank you for reaching out to us. I can definitely understand how important it is to know exactly what your recipients will see. Thank you for reaching out about your campaign. I apologize for any confusion there may be with the way your images are resizing on a mobile device. I took a look and was able to replicate what you are describing. Because our templates are mobile responsive, this is actually functioning as designed. Our templates are designed to resize and display full width on a mobile device. Although the icons in your original email were resized to appear smaller, if they are uploaded at a large size they will display larger on a mobile device. To have the images display the way you would like them to, your icons would have to be resized outside of our program to have a smaller width and reuploaded into your account. Please let us know if there is anything else we can assist with. Have a great day!
Hello @StaceyW6,
Thank you for reaching out to us. I can definitely understand how important it is to know exactly what your recipients will see. Thank you for reaching out about your campaign. I apologize for any confusion there may be with the way your images are resizing on a mobile device. I took a look and was able to replicate what you are describing. Because our templates are mobile responsive, this is actually functioning as designed. Our templates are designed to resize and display full width on a mobile device. Although the icons in your original email were resized to appear smaller, if they are uploaded at a large size they will display larger on a mobile device. To have the images display the way you would like them to, your icons would have to be resized outside of our program to have a smaller width and reuploaded into your account. Please let us know if there is anything else we can assist with. Have a great day!