Mobile View Distorting Images

SOLVED
Go to solution
PamelaG90
Participant

Mobile View Distorting Images

Why are my logo and other icons appearing extremely large on mobile devices? I use them same email every week. This has not happened before. Big One.jpegBig Two.jpeg

1 ACCEPTED SOLUTION

Hi @SuDeltaH5 and @AnnB210

 

I apologize your images are resizing like this for both of you. Our templates are all mobile responsive and will resize. As Nick previously mentioned, images and text are designed to automatically adjust to fit the space of the mobile device they are being viewed on. This might create the appearance that the images are larger than they might look when viewed on a desktop or laptop screen. As a workaround, for images that are displaying large in the mobile view, I would suggest resizing them to be smaller in your Library.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

14 REPLIES 14
Nick_S.
Administrator

Hello @PamelaG90,

 

Thank you for coming to the Community with this inquiry! It is goal to make sure you are satisfied with how your emails look!

 

Images and text are designed to automatically adjust to fit the space of the mobile device they are being viewed on. This might create the appearance that the images are larger than they might look when viewed on a desktop or laptop screen.

 

That said, I want to look into this further for you. You mentioned it did not always appear this way. If you could provide me with the name of a campaign where the images are not appearing as they are in the screenshots you shared I would like to look at it and see where the discrepancy might be. Additionally, the screenshots you shared were only of our mobile view preview window. Are you also seeing the larger images when viewing it in an email client on a mobile device? If you could share information on what mobile device/email client you are using to test your emails that might prove useful in my investigation.

 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I'm having the same issue.

@RaulR56

 

I absolutely understand the importance of having your images display properly no matter if they are sent to a desktop or a mobile device. This is something that I would be more than happy to look into for you. When you have a moment would you please send an email to social_support(at)constantcontact(dot)com with the following information:

 

Your account username:

The name of the email in question:

The image or images that are being distorted:

The device/web-mail client that you are receiving the test email on and finally, a simple reference to this post.

 

Once we receive this information we’ll hop into your account and see what may be causing this issue. I apologize for any inconvenience but I want to assure you that we’ll do everything within our power to assist!

 

Have a great day!

 

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


I'm have the same issue.

I am having the same issue.

Hi @SuDeltaH5 and @AnnB210

 

I apologize your images are resizing like this for both of you. Our templates are all mobile responsive and will resize. As Nick previously mentioned, images and text are designed to automatically adjust to fit the space of the mobile device they are being viewed on. This might create the appearance that the images are larger than they might look when viewed on a desktop or laptop screen. As a workaround, for images that are displaying large in the mobile view, I would suggest resizing them to be smaller in your Library.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

DeborahF060
Occasional Participant

I know how to resize an image in an email -- but I can't figure out how to resize the image in the library. I see how and where you can crop and make adjustments, but resizing is not an option. Or I am completely missing it. Please help.

DeborahF060
Occasional Participant

Nevermind!  Found it

Hi @DeborahF060 

 

I'm so glad you found it. Please feel free to reach out should you need anything else. Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!

When I resize in library, it makes it extremely small on the desktop version and still very large in the mobile version. Is there a way around that?

Hello @ArianaB40 

 

Thank you for reaching out to The Community! I’m afraid the Resize option you find in our built in image editor will only crop the image and not affect the dimensions. Many of your images, although resized in your template to be smaller, were originally uploaded at 800 pixels wide. Large images that are resized to be smaller in desktop will show as full width on the mobile version because our templates are mobile responsive. For images that are displaying large in the mobile view, this change would need to be resized outside of Constant Contact in a program that can edit your images.


Antonas_S
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

We're having the same issue with our campaigns. When we checked the mobile view on Constant Contact before emailing, they look ok, but once we sent out the campaign, the layout and spacing is all off on cell phone view. 

Hello @CerritosCollege-EconomicDevelopment ,

 

Were sorry to hear you've been experiencing display issues in some email clients. Would you be able to provide some of the following info for further investigation:

  • What email client (e.g. Gmail, Outlook, AOL, Yahoo, etc.) are the issues appearing in?
  • What's the name (not subject line) of the affected campaign?
  • Which images are being distorted? Are they simply showing up really big, or are they being stretched out beyond their set resolution?

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
GordonP24
Occasional Participant

It's been several years and this issue continues to persist. Logos in headers are ballooned and there is nothing to do to fix it. Resizing the image has done nothing.