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Mobile View Distorting Images

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Visitor

Re: Mobile View Distorting Images

When I resize in library, it makes it extremely small on the desktop version and still very large in the mobile version. Is there a way around that?

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Employee

Re: Mobile View Distorting Images

Hello @ArianaB40 

 

Thank you for reaching out to The Community! I’m afraid the Resize option you find in our built in image editor will only crop the image and not affect the dimensions. Many of your images, although resized in your template to be smaller, were originally uploaded at 800 pixels wide. Large images that are resized to be smaller in desktop will show as full width on the mobile version because our templates are mobile responsive. For images that are displaying large in the mobile view, this change would need to be resized outside of Constant Contact in a program that can edit your images.


Antonas_S
Community & Social Media Support

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Re: Mobile View Distorting Images

We're having the same issue with our campaigns. When we checked the mobile view on Constant Contact before emailing, they look ok, but once we sent out the campaign, the layout and spacing is all off on cell phone view. 

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Moderator

Re: Mobile View Distorting Images

Hello @CerritosCollege-EconomicDevelopment ,

 

Were sorry to hear you've been experiencing display issues in some email clients. Would you be able to provide some of the following info for further investigation:

  • What email client (e.g. Gmail, Outlook, AOL, Yahoo, etc.) are the issues appearing in?
  • What's the name (not subject line) of the affected campaign?
  • Which images are being distorted? Are they simply showing up really big, or are they being stretched out beyond their set resolution?

William D
Community & Social Media Support

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