Hello, We would love to remain with your company but at this moment we are still a small growing company and need to find a way to reduce our cost with you. If you can help us we would appreciate it so much. Best Regards
Thank you for reaching out with your questions here in the Community! Unfortunately, when it comes to billing specifics, we ask that you call in to discuss with our Billing specialists, who are best equipped to answer those questions, but also just due to account security.
However, I took a look at your account, and one option for you would be to go through and remove some of the bounced emails that are showing on your Reporting page. Here is a handy FAQ that may help you reduce your contact tier!
The hours and numbers for our Billing specialists are found here. Please let us know if you have any other questions, and feel free to reach out here to the Community!