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Most of my e-mails did not get sent today. Only 14 out of 272 were completed. What happened?

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NellieP5
Rookie
‎09-12-2022 05:30 PM
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‎09-12-2022 05:30 PM

Most of my e-mails did not get sent today. Only 14 out of 272 were completed. What happened?

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William_A
Administrator
Administrator
‎09-12-2022 05:55 PM
0 Votes
‎09-12-2022 05:55 PM

Hello @NellieP5 ,

 

Based on the lists selected for your latest sendout (which you can see in your email's Reporting page, under the Details section), their total of unique contacts would only be 14, nowhere close to 272. You'd have needed to select your larger list to send to that many people. You can do a resend, which will target only the contacts in any additional lists you select, that are unique and haven't already received it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
Administrator
‎09-12-2022 05:55 PM
0 Votes
‎09-12-2022 05:55 PM

Hello @NellieP5 ,

 

Based on the lists selected for your latest sendout (which you can see in your email's Reporting page, under the Details section), their total of unique contacts would only be 14, nowhere close to 272. You'd have needed to select your larger list to send to that many people. You can do a resend, which will target only the contacts in any additional lists you select, that are unique and haven't already received it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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