Multiple Auto Sends for Subscription

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tilexdesign
Home & Building Services

Multiple Auto Sends for Subscription

Hello! I have two auto-sends set up for new subscribers. 
The first autosend is a single "welcome" email, and the second is a 6 part series.
I just launched today, and it appears that the single welcome email hasn't been sent to two new subscribers, but the first email of the auto-series has.

Do lists not recognize two different "new subscribe" triggers?????

Or is my only solution to add the welcome email into the series?

 

 

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William_D
Moderator

Hello @tilexdesign ,

 

When it comes to automation, if a specific list is selected to receive emails from a series, this will override any welcome emails set up for the same list.

 

With that in mind, you'll probably need to copy your current automation series to incorporate the currently separate welcome email. Once you gotten it added, you can activate the new series, disable the previous one, and disable the welcome email.


William D
Community & Social Media Support

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1 REPLY 1
William_D
Moderator

Hello @tilexdesign ,

 

When it comes to automation, if a specific list is selected to receive emails from a series, this will override any welcome emails set up for the same list.

 

With that in mind, you'll probably need to copy your current automation series to incorporate the currently separate welcome email. Once you gotten it added, you can activate the new series, disable the previous one, and disable the welcome email.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post