Multiple click throughs from the same person.

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Maryec
Occasional Participant

Multiple click throughs from the same person.

Our campaign emails seem to have a few people clicking through on every provided link multiple times. It seems to be all at the same time, then a few minutes go by and they do it again.

 

Either they're very enthusiastic about our email, or is it some sort of bot?

 

 

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1 ACCEPTED SOLUTION
Aaron_H
Employee

Hello @Maryec,

 

That most definitely appears to be an automated system.  There are a number of security programs out there which will scan an email by actually following all of the links within the email, which our system can read as someone clicking on the links.  It's unusual to see any program do this multiple times though.  Usually scanning the email once is good enough.  It's possible they are forwarding it on to other people within their organization, who have the same security program that scans the links again, or it's possible that their security program is simply malfunctioning.  While this obviously makes their engagement history difficult to read, it shouldn't have any other effects on your account.


Aaron_H
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Aaron_H
Employee

Hello @Maryec,

 

That most definitely appears to be an automated system.  There are a number of security programs out there which will scan an email by actually following all of the links within the email, which our system can read as someone clicking on the links.  It's unusual to see any program do this multiple times though.  Usually scanning the email once is good enough.  It's possible they are forwarding it on to other people within their organization, who have the same security program that scans the links again, or it's possible that their security program is simply malfunctioning.  While this obviously makes their engagement history difficult to read, it shouldn't have any other effects on your account.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post