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Multiple opens of an email

Delta_Pure
Participant
‎07-11-2022 10:11 AM
‎07-11-2022 10:11 AM

If a campaign recipient forwards an email and the new receiver opens it, does it count as an open by the original recipient?

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1 REPLY 1
Amanda_G
Employee
Employee
‎07-11-2022 06:41 PM
‎07-11-2022 06:41 PM

Hi @Delta_Pure , 

 

That is correct - when an email is forwarded using the Forward button in the recipient's email client, we lose control over all formatting and analytics. Opens would appear as the original recipient, as well as clicks, unsubscribes, spam reports, etc. 


Amanda G.
Community & Social Care
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