We all started somewhere! Share your experience on the Get Advice: Let's Get Started Sweepstakes thread and be entered to win a $100 credit on your Constant Contact account.

My Account

KristinS1897
Participant

My Account

I am attempting to pay and update my account information and it wont let me.
1 REPLY 1
William_D
Moderator

Hello @KristinS1897 ,

 

Are you receiving any specific error messages or anything that could be screencapped (without showing sensitive billing data) for us? Otherwise it may also just be some kind of basic connectivity error. Please keep in mind that when I say connectivity error, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If you're not receiving any particular error messages, nor does performing any basic connectivity troubleshooting alleviate the issue, then I'd recommend calling our Billing team directly so they can securely assist you.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.