My FB Says I Have New Signups but They Don't Show Up in Contacts

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My FB Says I Have New Signups but They Don't Show Up in Contacts

I made a FB page for my newsletter. I used CC's signup form on the page.

I have new signups, but my contacts show the same people with new additions. 

Anybody know why?

 

Thanks for your time!

1 ACCEPTED SOLUTION
Employee

Hello @KenyonL4,

 

Thank you for reaching out to us about this. It looks like the contacts that had used the Facebook Sign-Up Form were already in your active contacts prior to signing up. If this happens, the Facebook form will show that a sign-up occured, but they will not show as new contacts. Because our system does not allow for duplicates, the contacts would just get updated and have any new list added under their profile that might apply to that form. I hope this helps.

Jonathan Rich
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

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1 REPLY 1
Employee

Hello @KenyonL4,

 

Thank you for reaching out to us about this. It looks like the contacts that had used the Facebook Sign-Up Form were already in your active contacts prior to signing up. If this happens, the Facebook form will show that a sign-up occured, but they will not show as new contacts. Because our system does not allow for duplicates, the contacts would just get updated and have any new list added under their profile that might apply to that form. I hope this helps.

Jonathan Rich
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post