My Facebook ad ...

Occasional Participant

My Facebook ad ...

I was told that if I paid $100.00. the ad would reach 10,000. The ad just ended and it reached less than 6,000 people. Does that mean I get a $40 refund??? Does this happen to other customers as well?
Occasional Participant

Cela serait juste 


Hello @NancyN04. We have a specialized team that supports our Facebook ads and they will be able to assist you with this. They are available at 1-855-816-6502 Monday through Thursday from 7am-11pm ET and Friday 7am-9pm ET. You can also email them at facebookads(at)constantcontact(dot)com. 

Caitlin M.
Community Manager
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Regular Participant

You can run your Facebook ads directly from your Facebook account and cut out the middle man.


They usually give you a range though, for instance 6000-10000.  They don't guarantee a number and I doubt CTCT can either as they are just accessing their system as a 3rd party.