My account is not working properly

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Regular Participant

My account is not working properly

My account is not working properly.

Your customer service can't solve the problem (the customer service phone has been unanswered), but we continue to pay your platform fees, may I ask how we can solve the problem?

1 ACCEPTED SOLUTION
Employee

Hi @Annew93 

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry you are having issues with your account. Can you tell me what isn't working appropriately for you? We are happy to assist you with troubleshooting. 

 

Thank you and have a great day! 


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!

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4 REPLIES 4
Employee

Hi @Annew93 

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry you are having issues with your account. Can you tell me what isn't working appropriately for you? We are happy to assist you with troubleshooting. 

 

Thank you and have a great day! 


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

Regular Participant

Unable to enter the normal page after login, As shown below:

Please Contact Us for an Account Review
Due to recent activity, your account has been scheduled for review. We conduct account reviews to address list imports, content or reader feedback issues by ensuring your familiarity with the terms and service of your account. This helps to ensure optimal delivery rates for all of our customers by maintaining our strong anti-spam policy. Although you cannot send just yet, your account will be active and billable.
During the account review we will work together to better understand these issues and identify solutions to resolve them. You can reach an account review specialist directly by Contacting US

But when I dial the following customer service telephone always went unanswered

 Customer Support
US & Canada
Mexico
(M-F 10am-6pm ET)
Australia
International
Hours
Monday - Thursday
8am - 10pm ET
Friday
8am - 9pm ET
Could you tell me what shall I do?

Hello @Annew93 ,

 

I'm sorry you're having trouble with those numbers. Instead, please try these numbers for our Account Review team so they can help resolve this as soon as possible! 


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Participant

简直是在扯淡!流氓!