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My email campaign went to Spam

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AngelaA268
Rookie
‎01-20-2022 03:49 PM
0 Votes
‎01-20-2022 03:49 PM

Hello, My email went to 724 people and the emails went to spam only. How can this be fixed?

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William_A
Administrator
Administrator
‎01-21-2022 12:17 PM
0 Votes
‎01-21-2022 12:17 PM

Hello @AngelaA268 ,

 

Did you have self-authentication turned on when you sent the emails? I'd advise reaching out to our Delivery team so they can provide more advanced troubleshooting and insight on your issue, and see if there was anything wrong with the authentication, or if the logs pulls any additional info.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
Administrator
‎01-21-2022 12:17 PM
0 Votes
‎01-21-2022 12:17 PM

Hello @AngelaA268 ,

 

Did you have self-authentication turned on when you sent the emails? I'd advise reaching out to our Delivery team so they can provide more advanced troubleshooting and insight on your issue, and see if there was anything wrong with the authentication, or if the logs pulls any additional info.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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